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Types of Breast Problems ~
Breast Cancer ~
Pathology Diagnoses
Ways to Diagnose the Problem ~
Treatment ~
How We Measure Success
Patient Satisfaction Survey Results
Results shown are the percentage rated as "good" or "very good" on a scale with "very poor", "poor", "fair", "good" and "very good".
| FY 05 1st Quarter | FY 05 2nd Quarter | FY 05 3rd Quarter | FY 05 4th Quarter | |
| Ability of Partnership staff to get you an appointment in a timely manner. | 97.9 | |||
| Ability of the Partnership staff to coordinate your first appointments. | 95.8 | |||
| Explanations of the services offered by the Partnership. | 97.9 | |||
| Reassurance and support offered to you by Partnership staff. | 95.6 | |||
| Likelihood of recommending Partnership services to other women. | 93.4 | |||
| Services provided by Jefferson X-ray | ||||
| Staff introductions prior to beginning any test or procedure. | 91.7 | |||
| Friendliness and courtesy of staff. | 91.6 | |||
| Staff concern for your privacy. | 95.6 | |||
| Staff concern for your comfort. | 95.8 | |||
| Concern/sensitivity shown by the radiology technician. | 90.5 | |||
| Concern/sensitivity shown by the radiologist. | 90.5 | |||
| Explanation of results and next steps. | 90.5 | |||
| Services provided by Hartford Hospital Radiology | ||||
| Staff introductions prior to beginning any test or procedure. | 94.5 | |||
| Friendliness and courtesy of staff. | 94.1 | |||
| Staff concern for your privacy. | 94.1 | |||
| Staff concern for your comfort. | 100 | |||
| Concern/sensitivity shown by the radiology technician. | 100 | |||
| Concern/sensitivity shown by the radiologist. | 100 | |||
| Explanation of results and next steps. | 88.3 | |||
| Services provided at surgeon's office | ||||
| Staff introductions prior to beginning any test or procedure. | 94.5 | |||
| Friendliness and courtesy of staff. | 91.4 | |||
| Staff concern for your privacy. | 88.6 | |||
| Staff concern for your comfort. | 91.9 | |||
| Explanation of the procedure/exam done in the office. | 97.1 | |||
| Concern/sensitivity shown by the surgeon. | 94.4 | |||
| Completeness of information about the different types of breast surgery. | 96.4 | |||
| Completeness of information provided about the possible benefits and risks from the different types of breast surgery. | 88.5 | |||
| Your ability to participate in the decision about which type of breast surgery was better for you. | 90.0 | |||
| Level of comfort with the time between meeting the surgeon and having your procedure. | 91.6 | |||
| Explanation of results and next steps | 93.1 | |||
| Overall rating | ||||
| Availability of information when you needed it. | 97.7 | |||
| Availability of information in different forms (written, CHESS, HH Internet, special websites) | 94.4 | |||
| Ease of understanding the information provided to you. | 100 | |||